Refund policy

Returns & Refund Policy

Last updated: July 21, 2026

We want you to feel confident shopping with Mon Cheri. This policy explains how returns, refunds, damaged items, and order cancellations are handled.

Mon Cheri is operated by Everont Inc.

Returns

Eligible items may be returned within 30 days of delivery.

To qualify for a return, the item must:

Be unused, unworn, and in the condition in which it was received
Include all original tags, accessories, dust bags, and packaging
Be free from stains, odours, scratches, alterations, or signs of use
Be accompanied by the original order number or other proof of purchase

Items returned without their original packaging or in a condition that prevents resale may be refused.

Starting a Return

Before sending an item back, contact us at hello@moncheribags.com with:

Your order number
The item you wish to return
The reason for the return
Photographs, where the item is damaged, defective, or incorrect

Once your request has been reviewed, we will provide return instructions and the appropriate return address.

Please do not send an item back without receiving return instructions first. Products may ship from different fulfilment locations, and the original sender’s address may not be the correct return address.

Return Shipping

Customers are responsible for return shipping costs when returning an item because of preference, colour, size, style, or a change of mind.

Return shipping will be covered by Mon Cheri where the item received is confirmed to be:

Damaged
Defective
Incorrect
Materially different from the item ordered

We recommend using a trackable shipping service and retaining your shipping receipt until the return has been completed. Mon Cheri cannot guarantee receipt of a return sent without tracking.

Non-Returnable Items

The following items cannot be returned:

Custom-made or personalized products
Gift cards
Items marked Final Sale
Items that have been used, worn, altered, washed, damaged after delivery, or returned without required packaging and tags

Sale items may be returned unless they are specifically marked Final Sale.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

Contact us at hello@moncheribags.com within 7 days of delivery if your item arrives damaged, defective, or incorrect. Include your order number and clear photographs showing the product, packaging, shipping label, and issue.

After reviewing the claim, we may offer an appropriate resolution, including a replacement, refund, or another reasonable remedy at no additional cost to you.

Minor variations in colour, texture, weave, embroidery, beadwork, shape, or finishing may occur in handmade and small-batch products. These natural variations are not ordinarily considered defects unless they materially affect the product’s function, durability, or overall appearance.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return results from a damaged, defective, incorrect, or materially misrepresented item.

Mon Cheri does not charge a restocking fee for approved returns that meet the requirements of this policy.

Exchanges

We do not currently offer direct exchanges.

To select a different item, colour, or style, return the eligible item for a refund and place a new order. This helps prevent the replacement product from selling out while the original return is in transit.

Order Changes and Cancellations

Orders begin processing shortly after they are placed.

To request a cancellation or change, contact hello@moncheribags.com as soon as possible. We will make reasonable efforts to accommodate the request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.

Once shipped, the order must be handled through the standard return process after delivery.

Refused or Unclaimed Deliveries

Orders that are refused, unclaimed, or returned because of an incomplete or incorrect address may be subject to return shipping costs, reshipping costs, customs charges, or other carrier fees.

Any refund issued will be calculated after applicable shipping and carrier charges have been deducted, except where the delivery failure was caused by Mon Cheri or its fulfilment partners.