Shipping policy
Shipping Policy
Last updated: July 21, 2026
Thank you for shopping with Mon Cheri. This Shipping Policy explains how orders are processed, shipped and delivered.
Mon Cheri is operated by Everont inc.
Order Processing
Orders are typically processed within 2–5 business days after payment has been confirmed.
Some handmade, small-batch or independently fulfilled products may require additional preparation time. Where a different processing time applies, it will be stated on the applicable product page or communicated to you after your order is placed.
Orders are normally processed Monday through Friday, excluding statutory holidays.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information where tracking is available.
Estimated Delivery Times
Estimated delivery times after dispatch are:
- Canada and United States: 7–15 business days
- International destinations: 10–25 business days
These timeframes are estimates rather than guaranteed delivery dates. Delivery may occur sooner or later depending on the destination, carrier, customs processing and fulfilment location.
Any estimated delivery date displayed at checkout or in an order confirmation remains subject to carrier and customs conditions.
Shipping and Fulfilment Partners
Mon Cheri works with independent suppliers, makers, carriers and fulfilment partners.
As a result:
- Products may be dispatched from different locations
- An order containing multiple products may arrive in separate packages
- Separate tracking numbers may be provided
- Processing and delivery times may differ between products
You will not be charged additional shipping solely because an order is divided into multiple packages unless this was clearly disclosed before purchase.
Shipping Charges
Applicable shipping charges will be displayed during checkout before payment is completed.
Any free-shipping offer is subject to the conditions stated with that offer, including minimum purchase requirements, eligible destinations and excluded products.
Tracking Information
Tracking information will be emailed when it becomes available.
Tracking activity may take several business days to appear after a shipping label has been created. A tracking status indicating that a label has been created does not necessarily mean that the carrier has physically collected the parcel.
Customers are responsible for monitoring tracking information and making reasonable arrangements to receive the shipment.
Delivery Delays
Delays may occur because of circumstances outside Mon Cheri’s reasonable control, including:
- Carrier or postal disruptions
- Customs inspections
- Severe weather
- Transportation or logistics interruptions
- Supplier production delays
- High seasonal order volumes
- Labour disruptions
- Government restrictions
- Incorrect or incomplete delivery information
Mon Cheri is not responsible for losses caused solely by delays outside its reasonable control, except where responsibility cannot legally be excluded.
We will provide reasonable assistance in locating a delayed shipment and opening a carrier investigation where appropriate.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
Contact hello@moncheribags.com immediately if you notice an error. We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once processing or shipment has begun.
Where an order is returned because of an incorrect, incomplete or undeliverable address supplied by the customer:
- Additional shipping charges may apply to resend the order
- Original shipping charges may not be refundable
- Carrier return fees may be deducted from any refund where permitted
Mon Cheri is not responsible for delivery failures caused by inaccurate information supplied by the customer.
Lost Packages
Contact hello@moncheribags.com if tracking has not updated for an unusual period or the parcel has not arrived within a reasonable time after the estimated delivery window.
We may ask you to confirm your address and cooperate with a carrier investigation. Depending on the investigation and applicable circumstances, an appropriate resolution may include continued delivery attempts, replacement or refund.
Please do not independently submit conflicting claims with the carrier and Mon Cheri unless instructed to do so.
Packages Marked as Delivered
Where tracking shows that a package was delivered but you cannot locate it, please:
- Confirm the shipping address on your order
- Check entrances, mailrooms, parcel lockers and other secure delivery locations
- Ask household members, building management or nearby neighbours where appropriate
- Contact the carrier
- Contact Mon Cheri at hello@moncheribags.com
Claims involving packages marked as delivered will be reviewed individually using tracking information, delivery confirmation, address records and carrier investigation results.
Mon Cheri is not automatically responsible for theft or loss occurring after confirmed delivery to the address provided. This does not limit any rights available under applicable law.
Damaged Packages or Products
Inspect your package promptly after delivery.
Where the packaging or product arrives damaged, contact hello@moncheribags.com within 7 days of delivery and provide:
- Your order number
- Photographs of the outer packaging
- Photographs of the shipping label
- Photographs or video showing the damage
- A description of the issue
Please retain the product and all packaging until the claim has been reviewed. Further information about damaged, defective or incorrect products is available in our Returns & Refund Policy.
Customs, Duties and Import Charges
International shipments may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout:
- These charges are not included in the product or shipping price
- The recipient is responsible for paying them
- Mon Cheri does not control or determine the amount charged
- Customs processing may delay delivery
Customers are responsible for reviewing the import rules applicable to their destination before ordering.
Where a shipment is refused or abandoned because customs charges were not paid, any refund may be reduced by original shipping charges, return shipping, customs charges and carrier fees incurred by Mon Cheri, to the extent permitted by law.
Refused and Unclaimed Shipments
A shipment that is refused, unclaimed or not collected may be returned to the fulfilment location.
Once the returned product has been received and inspected, any approved refund may be reduced by:
- Original shipping charges
- Return shipping charges
- Customs or brokerage fees
- Carrier handling charges
No deduction will be made where the failed delivery resulted from an error by Mon Cheri or its fulfilment partners.
Order Changes and Cancellations
Orders begin processing shortly after they are placed.
To request a change or cancellation, contact hello@moncheribags.com as soon as possible. We will make reasonable efforts to accommodate the request, but changes and cancellations cannot be guaranteed after processing has begun.
An order that has already shipped cannot be cancelled and must be handled under the Returns & Refund Policy after delivery.
Consumer Rights
Nothing in this Shipping Policy excludes, restricts or replaces rights or remedies that cannot lawfully be excluded under applicable consumer protection legislation.
Contact Us
For shipping or delivery questions, contact:
Mon Cheri Customer Care
Operated by Everont Inc.
hello@moncheribags.com